Terms and Conditions

Within these conditions Glazing Innovations (South West) Ltd will hereinafter be referred to as “the company” and the person contracting “the company” will be referred to as “the customer”.

All contracts made by the customer with the company shall be on the terms hereof and the customer shall not be entitled to rely upon any statement other than the terms of this contract whether oral or written and whether express or implied given or made by or on behalf of the company.

The company shall not be held responsible for failure to deliver to a prescribed delivery date nor shall the company be held financially accountable for any costs incurred by the customer howsoever they are caused. The company shall not be held accountable by delays caused by war, strikes, civil commotion’s, lockouts, breakdown of machinery or any other cause outside the companies control whether within the UK or elsewhere in the world. The company will not be liable in the case of the customer delaying the delivery date by the customer’s failure to release monies or information relevant to the order in time to allow the company to perform its contract.

All Prices are subject to change without notice and are exclusive of packing /carriage and the prevailing rate of V. A.T.

Any quotation given by the company is
a) Given in good faith at the time of the quotation
b) Is subject to any fluctuations in the price due to be paid by the company for the goods import or other duty and foreign exchange rates and is also subject to the availability of
the goods.
c) All quotations are valid for a period of 30 days unless otherwise confirmed by the company in writing.

Placing orders
No verbal orders or alterations will be accepted by the company. The customer shall understand that if an order is placed for manufactured goods by fax, email, letter or any other means the company reserves the right to commence manufacture immediately should its workload dictate even though the delivery date requested by the customer is a point in the future. If at any time the customer chooses to alter amend or cancel the order after he has placed it by me said means the customer will be charged for the work undertaken by the

Payment shall be made in advance of the dispatch of the goods in the case of non account customers and by the end of the month following the date of the invoice for account customers. If the balance outstanding on an account is not paid by the due date the company reserves the right to charge 5% above bank base lending rate per month or part thereof for the duration that the account is overdue. Accounts that are over 14 days overdue will be terminated and a pro-forma will exist between the customer and the company during all future business. Failure to pay within these conditions will render any discount void and the full listed price for the goods will become payable.
The customer, by entering into contract with the company hereby agrees to reimburse the company on a full indemnity basis all costs and expenses incurred in either the repossession of goods sold to the customer or for the recovery of outstanding monies due to the company where the goods have been sold and delivered to the customer but have not been paid for.

a) The title to any goods purchased from the company shall only pass to the customer upon payment in full of the price thereof.
b) Until such payment the customer shall store the goods in such a way as to show clearly that they are the property of the company.
c) The company reserves the right to repossess any of the goods and equipment to which it has title hereunder and for this purpose the customer hereby grants an irrevocable right and licence to the company its servants and agents to enter upon all or any of the customers premises with such transport as may be necessary during normal working hours to collect the said goods.
Not withstanding that title to the goods has not passed to the customer by reason of the foregoing the goods and equipment shall be stored at the customers cost and risk from the time of delivery to him/her or to any carrier or agent acting on behalf of the customer.
The right of the company to recover possession of the goods from the customer shall be in addition to all other rights the company has against the customer.
If after recovering the goods from the customer the said goods are found to be damaged the customer shall reimburse the company the full value of repair or replacement.

a) The company’s liability shall extend for a twelve month period from the date of invoice and shall cover defects in manufacture and faulty materials only. All items said to be faulty must be returned to the company for inspection, the company will then decide whether to repair or replace said item at the company’s discretion.
b) The company will not be responsible for any consequential loss or damage howsoever caused by such or other defects or unauthorized expenses incurred by any third party. Nor will the company pay compensation for any real or implied loss or inconvenience due to any fault real or perceived.
c) The company shall not under any circumstances whatsoever be liable for any loss (which expression in this clause include injury damage or delay) or for any consequential loss arising out of any cause whatsoever relating to the goods and in particular due to any malfunction of or defect in or failure of any of the goods or any part thereof or any loss of the use of the goods or any part thereof.
d) Any warranties or conditions statuary or otherwise whether express or implied as to the quality or fitness for the purpose of the goods are expressly excluded in so far as such exclusion is allowed in law.
e) This agreement shall unless otherwise stated be governed by the laws of England.
Our electrical products are guaranteed for a period of twelve months from the date of the invoice against electrical or mechanical failure resulting from defective materials and/or workmanship providing the breakdown or failure is not due to incorrect installation misuse or operation in adverse conditions. Any unit proving faulty and covered by the provisions of this warranty must be returned to our works stating our relevant invoice number complete with carriage paid by the customer for examination where it will be repaired or replaced at the option of the company. Units that have been dismantled or that have cables that have been cut or removed or bodies and cables covered with paint are exempt from this guarantee.

The customer shall inspect the goods and equipment immediately upon delivery and shall within three days of such inspection give notice in writing to the company of any matter or thing by reason whereof it is alleged that the goods are not in accordance with the contract. If the customer fails to give notice the said goods and equipment shall be deemed to be in all respects in accordance with the contract.
Where the goods have been delivered by carrier and the customer has signed the carriers documentation that the said goods were received in “good condition” howsoever this is implied no claim for damage or shortages will be entertained by the company.
Goods supplied in accordance with the customers order cannot be accepted for return without our written consent. If approved a handling charge will be made. Returned goods must be confirmed and carriage paid by the customer